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Helen Dewdney is a renowned consumer champion and freelance journalist dedicated to empowering consumers and assisting businesses in enhancing their sales. With a multifaceted career as a consultant, author, journalist, and speaker, she leverages her extensive knowledge to educate and inspire. Helen’s acclaimed blog, The Complaining Cow, established in 2012, stands as the UK’s longest-running and most comprehensive consumer site by an individual. As an authentic and credible expert in consumer affairs, Helen is a highly sought-after keynote speaker.
Helen’s early career as a Development Manager for the National Association of Toy and Leisure Libraries, Thurrock Council, and Programme Manager for the Children’s Fund in Essex gave her valuable business insights. This experience has been instrumental in bolstering her advice and credibility. Transitioning to a full-time freelance journalist, Helen’s no-nonsense blog style gained significant success, complemented by her role as the presenter of The Complaining Cow Consumer Show on East London Radio. Her journalistic contributions span esteemed outlets like The Financial Times, The Telegraph, The Guardian, Metro, and Good Housekeeping.
In her later career, Helen authored two best-selling books, How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 10 Habits of an Effective Complainer. Her experience has led to appearances on various media platforms, including The One Show, Morning Live, BBC Breakfast, and BBC Radio 2, 4, and 5. Helen collaborates with businesses of all sizes, such as Lloyds and Tesco, offering her expertise to enhance consumer relations. Her passion drives her to engage in Government consultations, contributing to significant policies and reforms in consumer protection.
Helen co-authored the investigative reports Ombudsman Omnishambles: Serious Unresolved Issues Affecting the Operation of the Ombudsman ADR System in the UK and More Ombudsman Omnishambles: The UK ADR Landscape 20 Months On… shedding light on ADR scheme failings. Her report, Whirlpool – The Tumble Dryer Story Without The Spin, outlines the dangerous appliance fire issues. Helen’s experience has made her a sought-after keynote speaker on business topics such as sales, consumer patterns, and advocacy. Her speeches, infused with creativity, participatory, and improvisational methods, are encouraging and empowering. Helen Dewdney is an exceptional choice as a keynote speaker for insights on leveraging customer relationships or mastering the art of complaint.
Helen Dewdney is regularly booked to engage audiences at events, read their latest feedback below:
“Helen’s talk at The Law in 60 Seconds Public Legal Education Conference was truly brilliant. A clear expert in her field – she was passionate and engaging and turned what could have been a dull topic into something interactive, funny, thought provoking and genuinely valuable. Helen lives what she teaches and as such it makes it easy to trust the valuable insights she provides. It can be daunting to stand up to large organisations who have acted inappropriately, but Helen gives you the tools to do just this in a calm and effective way. Attendees of her talk no doubt will have left feeling much more confident as a result of her advice. I can categorically say that I have!”
“Helen is an insightful, engaging and passionate speaker and writer on the topic of consumer rights. She never shies away from holding large organisations to account over their customer service complaint handling malpractices, and she provides straightforward and clear advice for those organisations that want to change and are willing to listen.”
“Helen has been an expert on my shows for about 5 years. Very few “experts” connect with the audience like her. Sometimes it feels like they are being talked to by a robot who doesn’t live in the real world. Not with Helen, she brings her own challenges and things even she needs to do and the audience understand. I honestly believe on a show like mine it makes people listen. I know I certainly do.”
“I recently heard Helen present which included a lot of improvisation. She wowed her audience, included everybody and was fantastically entertaining and engaging. Highly recommend you book Helen for your speaking gig.”
“Entertaining, engaging, and an all-round Good Egg! Helen is unique in presenting complicated matters, with authority, knowledge and humour. If you are looking for guidance in turning your clients and customers into raving fans, speak to Helen, she will take you through the consumer journey and how to deal with complaints effectively and get the best results for YOU, your clients and company. Brilliant speaker and writer. I would highly recommend Helen for your conference, training or company event 5*****.”
“Helen did a great session for my membership of home cake and food business owners talking about how to deal with complaints and pre-empt them, as well as how to get customer feedback and raving reviews. It was in depth and covered so many ideas that the membership was chatting about it for the whole of the following week! The session was relaxed and Q&A led, meaning everyone could be heard and have their questions answered on the spot. Thank you again Helen.”
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